Shop Management Software Features

Shop management software is an excellent way to streamline your operations. It can help you track customer payments, see their service status, and much more. It can also help you create an online customer portal. The customer portal can be a huge value-add when pitching a new business and offers features like active status updates and instant authorization. Below, we’ve listed some of the key features of shop management software. You can use these features to select the best shop management software for your needs.

Auto repair shop management software

A comprehensive auto repair shop management software can make your business run more smoothly. These tools can streamline tasks and automate data collection while keeping track of customer history and parts inventory. Many models also connect with maintenance databases and major parts dealers, making it easy to manage your business from anywhere. Ultimately, these programs improve your customer experience and profitability by helping you focus on what’s most important. So, what should you look for in auto repair shop management software?

Shop Boss is a top contender when looking for good auto repair management software. Developed by a former shop owner, its functions make day-to-day operations easier. These tools include an auto repair labor guide, parts ordering, and a markup calculator. Some versions even offer customer self-check-in capabilities. A web-based application, Shop Boss is designed to be accessible at any time and from any WiFi-enabled device.


Considering which shop management software to purchase depends largely on how many shops you have. Buying a system with features that help you manage multiple locations may not be necessary for a single shop. Nonetheless, these systems will help you save time, money, and headaches by keeping track of your business operations. Here are a few features to look for in a system. Read on to discover how you can find the perfect shop management software for your business.

An excellent shop management system should offer real-time visibility into all areas of your business. This is essential for shop owners aware of the many moving parts of their business. It can help you manage techs, tools, bays, and vendors. The system should also provide real-time data entry for better control and trust in your processes. To find the perfect shop management software, it is important to know the pros and cons of each.


Price management software allows sellers to answer a common question throughout the sales cycle: “How much do you charge for this product?” Regardless of your product, the prospect will ask this question. It may come up early in the sales cycle or at the end, and it could be done casually. Regardless of the context, this question has only two answers. You can increase your margins or lower your costs by lowering the price.

Price management software provides comprehensive insights and automated pricing and markdown decisions to maximize revenue and profit. It allows you to implement markdown pricing decisions, optimize the launch of new products, and reduce costs across the supply chain. Unlike manual pricing, the software can be configured for multiple price matrices, allowing you to optimize pricing at any level of the product hierarchy. Unlike manual pricing, it can be customized and adapted to any business’s unique needs.


While the functionality of shop management software can range from the most simple to the most complex, many of these programs do have some unique features. Some shop management systems include exporting customer details to an external database or even integrating with third-party software. Others can be clunky and chaotic, with several missing pieces. To help you find the perfect solution, here are some tips. Read on to discover more about the best shop management software.

An effective order management platform will help you coordinate all of the operations within your online store. These systems work with a variety of e-commerce services. The more integrations a shop management system has, the less time you will need to spend on the technical side of running your shop. Some vendors even incorporate inventory management and accounting functionality into their systems. This allows you to spend less time on the technical side of the business and focus on your products and your customers.

Customer portal

A customer portal will help you keep track of interactions and tickets with your customers. With a customer portal, your agents can monitor customer interactions and identify common problems to speed up resolution. This way, you can increase the productivity of your support team and offer world-class service even if you have a small staff. Read on to find out how to create a customer portal for your shop management software. Listed below are some tips for creating one.

A customer portal is a cloud-based feature that allows your customers to see and track their orders. It also allows them to request parts and shop equipment. Most customer portals offer a free trial version, so there’s no risk of trying it. You can even sign up for a free demo if you’re unsure which one to choose. But be careful not to rush into a decision before reading the fine print.